Frequently Asked Questions

Return policy
Can we return back the good?

For Health and Safety concerns, we have a no return policy when the product has left port of shipment. The only exception to this policy is when there is a defect in materials.

If the product was defective in materials, please contact us on contact@ccgogreen.com and our ccgogreen representative will assist you to have a new product returned at no charge. CCgogreen will issue a Return Authorisation form, the Return Authorisation form must accompany the return items. The returned items must be returned in their original quantity ordered, and include the original carton, packaging and receipt paperwork within 12 business days of receipt of the Product. Defective products will be replaced as soon as possible. All orders are non refundable.